Returns & Refunds

Last updated: 30th June 2026

At ProKab, we want you to be happy with your purchase. This Returns Policy explains how returns, refunds and faulty items are handled when you buy products through our website.

1. Your right to cancel

If you are purchasing as a consumer, you have the right to cancel most online purchases within 14 days of receiving your order, without giving a reason.

To cancel, please email us at info@prokab.co.uk with:

Your order number

Your name and delivery address

The item(s) you wish to return

A clear statement that you wish to cancel your order

Once you have notified us that you wish to cancel, you must return the item(s) within 14 days.

2. Returning non-faulty items

Returned items must be:

Unused and in resaleable condition

Complete with all original parts, fittings, instructions and packaging where reasonably possible

Packaged securely to avoid damage during transit

You are responsible for the cost of returning non-faulty items unless we have agreed otherwise.

Please send returns to:

ProKab Returns
Corfe Room
The Cleve
Wellington
Somerset
TA21 8SN
United Kingdom

We recommend using a tracked and insured delivery service, as you are responsible for the item until it reaches us.

3. Refunds

Once we receive the returned item, or you provide satisfactory evidence that it has been sent back, we will process your refund within 14 days.

Refunds will be made using the original payment method unless we agree otherwise.

Where you cancel an order within the 14-day cancellation period, we will refund the standard delivery charge paid at checkout. We do not have to refund any additional delivery costs chosen by you, such as express or upgraded delivery.

We may make a deduction from a refund if the value of an item has been reduced because it has been handled beyond what is necessary to inspect it.

4. Faulty, damaged or incorrect items

Please inspect your order as soon as possible after delivery. If an item is faulty, damaged in transit or incorrect, contact us promptly at info@prokab.co.uk and include:

Your order number

A description of the issue

Clear photographs or video where possible

Do not return a faulty item before we have reviewed the issue and provided return instructions.

Nothing in this policy affects your statutory rights. Goods must be of satisfactory quality, fit for purpose and as described.

5. Products not eligible for cancellation

Your cancellation rights may not apply to:

Made-to-order or personalised products

Products made to your specifications

Sealed items that are unsuitable for return for hygiene reasons once unsealed, where applicable

Items that have been installed, altered, cut, modified or used

This does not affect your rights if an item is faulty, damaged or not as described.

6. Trade customers

If you are buying for business purposes, different return rights may apply. Any agreed business-to-business terms, quotations or account terms will take priority over this Returns Policy.

7. Contact us

For returns queries, contact:

ProKab
Email: info@prokab.co.uk
Address:
Corfe Room
The Cleve
Wellington
Somerset
TA21 8SN
United Kingdom